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LibAnswers - Instructions and Best Practices
LibChat
Preferred browser for LibChat
Springshare FAQs and Training Videos for LibChat (selected)
Chat communication
Text Reference
Email Reference
Creating/Editing/Publishing FAQs
Reference Services Librarian
Aida Almanza-Ferro
She/Hers/Ella
Email Me
Contact:
Texas A&M University- Corpus Christi
6300 Ocean Dr.
Corpus Christi, TX 78412
361-825-2356
Website
Preferred browser for LibChat
Firefox or Chrome
: latest version. Avoid IE / Edge.
Springshare FAQs and Training Videos for LibChat (selected)
Signing in and customizing your dashboard settings
How to use the LibChat dashboard: chatting, claiming tickets, and customizing settings
Monitoring departments and queues
Chat with patrons (using individual or multi-chat overlay mode)
Create a ticket during a chat to follow up with a patron later
Email a copy of a transcript to a patron during a chat
Create and manage system-wide / department and personal canned messages
Link to all LibChat FAQs
Springshare Training for LibChat
LibChat Setup (for Admins)
LibChat Screensharing
Understanding the LibChat Dashboard
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Chat communication >>
